Refund Policy

As outlined in our Terms of Service, given the nature of digital software and services:

• All purchases of Sentra licenses and API subscriptions are final and non-refundable.
• Once a license has been delivered or API access granted, no refunds will be processed regardless of usage.
• By completing a purchase, you acknowledge and accept these terms.

You may cancel your API subscription at any time through your dashboard. Cancellation prevents future billing cycles from being charged. Your access to API plan features will continue until the end of your current paid billing period. We do not offer pro-rated refunds for remaining time after cancellation.

Our no-refund policy exists because Sentra is a digital product that cannot be returned once delivered. Additionally, due to the nature of anti-cheat software, allowing refunds could potentially be exploited by individuals seeking to examine our detection systems temporarily without commitment.

While we do not offer refunds, we are committed to providing comprehensive technical support to ensure our service functions correctly on your server. If you encounter any issues with installation, configuration, or operation of Sentra, our support team is available via our Discord server.

Instead of refunds, we may, at our sole discretion, allow license transfers between servers. Each license is valid for a single server only. Attempting to use a license on multiple servers simultaneously violates our Terms of Service and may result in license termination without refund.

In cases of billing errors, duplicate charges, or unauthorized purchases, please contact us immediately at contact@sentra.ac with evidence of the error. Such cases will be reviewed individually and handled in accordance with applicable law and payment processor policies.

We encourage all potential customers to thoroughly review our service offerings, system requirements, and compatibility information before making a purchase. Join our Discord community to ask questions and get a clear understanding of our product before buying.

Sentra will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil or military authority actions, fire, floods, accidents, network infrastructure failures, or shortages of critical resources.

If you have questions about this Refund Policy or need to discuss a specific purchase situation, please contact us:

• Email: contact@sentra.ac
• Discord: discord.gg/sentra