Privacy Policy

Sentra (“we”, “us”, “our”) values the privacy of our users (“you”, “your”) and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit sentra.ac and use our anti-cheat services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy and applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.

1.1 Data You Provide Directly

• Identity Data: Username, display name.
• Contact Data: Email address.
• Financial Data: Payment card details and billing address (processed by our payment provider — we do not store raw card data).
• Transaction Data: Details about payments and purchases you make.
• Communication Data: Your messages to us and our responses.

1.2 Data We Collect Automatically

• Technical Data: IP address, browser type and version, device information, operating system.
• Usage Data: Pages visited, time spent on the website, click data, and access timestamps.
• API Usage Data: API endpoints accessed, request timestamps, payload sizes, and error rates associated with your API key.
• Game Data: FiveM server identifiers, player identifiers, and detection events submitted by servers running the Product.

We process your personal data for the following purposes:

• Processing your orders and delivering software licenses.
• Providing, monitoring, and improving API services.
• Sending order confirmations and customer support communications.
• Processing payments and preventing fraud.
• Improving our website and personalizing your experience.
• Sending marketing communications (only with your consent).
• Complying with applicable legal obligations (e.g., accounting and tax requirements).

We retain your personal data for the following periods:

• Account data: For the duration of your account plus 3 years after closure.
• Transaction and payment data: 7 years (US accounting and tax obligations).
• Marketing communications: Until you withdraw consent or after 3 years of inactivity.
• Website analytics data: Up to 26 months.
• Customer support communications: 5 years from last interaction.
• Legal compliance data: As required by applicable law.

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for all data in transit.
• Encrypted storage of sensitive data at rest.
• Access controls limiting data access to authorized personnel only.
• Secure payment processing through certified third-party providers.
• Regular security assessments and vulnerability monitoring.

While we implement strong security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but we continuously work to protect your data.

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Necessary for website functionality, security, and user authentication. No consent required.
• Analytics Cookies: Help us understand how visitors use our website to improve user experience. Require consent.
• Marketing Cookies: Used to deliver relevant content and track campaign effectiveness. Require consent.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

We do not sell your personal data. We may share your data with the following categories of recipients, each contractually bound to protect your data:

• Payment processors: To process payments securely (e.g., Stripe).
• Cloud service providers: For hosting and data storage with appropriate safeguards.
• Email service providers: To send transactional and marketing communications.
• Analytics providers: To understand website usage (with pseudonymized data where possible).
• Legal authorities: When required by law or to protect our rights.

Depending on your location, you may have the following rights regarding your personal data:

• Right to Know: Request information about the personal data we hold about you and how it is used.
• Right to Correct: Request correction of inaccurate or incomplete personal data.
• Right to Delete: Request deletion of your personal data, subject to legal obligations.
• Right to Opt-Out: Opt out of the sale or sharing of personal data (we do not sell data, but you may opt out of marketing at any time).
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• Right to Data Portability: Receive your data in a structured, machine-readable format where applicable.

To exercise any of these rights, contact us at contact@sentra.ac with a clear description of your request and sufficient information to verify your identity. We will respond within 45 days. For complex requests, we may extend this period by an additional 45 days with notice.

We do not use automated decision-making or profiling that produces legal effects or significantly affects you. Any automated processing we perform is limited to basic fraud prevention and service optimization.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us immediately at contact@sentra.ac and we will take steps to delete it.

We may update this Privacy Policy to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes:

• We will post the updated policy on this page and update the “Last Updated” date.
• We will notify you via email if you have an account with us.
• For significant changes, we may seek your renewed consent.

We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: contact@sentra.ac
• Discord: discord.gg/sentra
• Subject line: “Privacy Policy Inquiry” or “Data Protection Request”

We aim to respond within 48 hours for general inquiries and within 45 days for formal data protection requests.